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CHILCO LEATHER FREQUENTLY ASKED QUESTIONS

HELP CENTER

Shipping

COVID-19 Shipping Delays

How do I track my order?

What countries do you ship to?

Do you offer longer return times during the Christmas Season?

Will I have to pay customs fees?

Is shipping free to all countries?

How long before my order is shipped?

How are orders packaged?

How long does it take for me to receive my order?

Where is Chilco Leather Co. Located?

If I live in a remote location or isolated community is shipping still free?

About Our Leather & Products

What is Crazy Horse Leather?

What is the difference between Full Grain leather & Genuine Leather

Is Crazy Horse Leather strong?

Is Crazy Horse Leather waterproof?

Will Crazy Horse Leather stain my clothes?

Why Crazy Horse Leather is a great choice?

Are Chilco Leather goods handmade?

Where are our products made?

Payments & Orders

What forms of payment do you accept?

Is there sales tax?

Do you accept PayPal?

Returns, Exchanges & Refunds

Will I get a refund if I do not accept my order over COVID-19 concerns?

How do I return an item?

How do I exchange an item?

How long do I have to return or exchange an item?

How do I get a refund?

How long does it take to get a refund?

Where do I send a item to be returned?

International Taxes, VAT & Customs

Will I have to pay duties or other customs related costs?

I am from Canada, Will I have to pay GST or Provincial Tax?

Do you charge taxes for the USA or other countries?

I live in Europe, is VAT included in the cost of products?

Leather Care

How to care for your leather?

What to do if your leather product gets wet?

Environmental Concerns

Are your products Biodegradable?

Can your products be recycled?

What are you looking for?

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