Our warranty is one of the best in the industry. Very few of our competitors are confident enough to match our full 1 year warranty!   

At Chilco Leather, we prioritize the use of premium materials and impeccable workmanship. Our skilled staff meticulously handcraft each product, utilizing only the finest leathers and premium hardware. We combine authentic Italian premium full-grain crazy horse leather, reliable premium zippers, precise stitching, and meticulous attention to detail to create an exceptional range of bags, backpacks, and more, designed to accompany you on countless adventures for years to come.

We deeply value our customers and strive to provide you with a worry-free shopping experience at Chilco Leather.

To ensure your peace of mind, we are delighted to offer a 1-year warranty on all our products as follows: 

Full Replacement in First 3 Months: 
If your product fails due to a manufacturing or hardware defect in the first 3 months, we will replace the item free of charge. 

Full Replacement or Repair For Balance of The Warranty:
If your product fails due to a manufacturing or hardware defect in the following 9 months, at our option, we will repair or replace the item free of charge.

As leather is a natural material, certain characteristics such as small scars, scratches, creases, or variations in color are not considered defects.

On the contrary, these imperfections are unique traits of authentic, high-quality leather, enhancing the distinctive beauty of each bag. In contrast, mass-produced bags lacking individuality, uniform coloring, and devoid of natural markings are clear indications of inferior or synthetic leather.

Renowned worldwide for its durability, crazy horse leather possesses the exceptional ability to transform bumps, scratches, and develop into beautiful patina and variations in color. These natural characteristics guarantee that each Chilco Leather bag will bring years of enjoyment and improve with age!

Nonetheless, while zippers should not jam, rivets and closure hardware should not detach, and stitching should remain intact, even the most skilled artisans are prone to human error. If you receive a product with a defect that slips through our inspection process, or encounter a problem after your purchase, simply contact us at, and we will provide you with instructions to replace the item in question.

Please note that our warranty does not cover regular wear and tear. It covers defects with hardware and stitching, which may include, but are not limited to:

  • Broken zippers.
  • Faulty or broken hardware such as magnetic snaps and rivets. 
  • Broken stitching or torn leather not caused by overloading or abusive use.

Conversely, certain situations and characteristics are not considered defects or covered under our warranty, including, but not limited to:

  • Your dog decided to use your bag as a chew toy (dogs like leather).
  • Small leather scars and scratches (crazy horse leather scratches easily when new).
  • Creases.
  • Color variations.
  • Damage caused by the customer neglect.
  • Repeated unnecessary exposure to rain, snow or excessive heat.
  • Overloading your bag E.g. A Geologist loading up on rock samples, or packing a 24 pack of your favorite drinks.
  • Regular wear and tear.

Discontinued Items 

Occasionally, we may discontinue the sale of various bags. If the bag you are making a warranty claim for is no longer available, we will allow you to choose a replacement alternative of equal value from our store.


How To Make a Warranty Claim 

Making a claim is a very simple process. We require multiple pictures of the item so we can access if the bag has been neglected and/or not maintained in a proper manner. Send these to along with your order number, name and address. We will then contact you with further instructions to return the item and make arrangements to ship a new replacement item to you - at no cost to you. 

  1. Our warranty does not cover your purchase if it is obvious that the item has not been maintained (cracked and dried out leather), neglected, constantly exposed to adverse conditions, or has been overloaded and distorted due to excessive weight.
  2. Replacement item(s) will be shipped by regular post (10-15 day delivery). 

At Chilco Leather, we firmly stand behind the quality of our products, offering you the peace of mind that comes with a comprehensive warranty. This warranty specifically covers items purchased directly from the Chilco Leather website (

Our warranty is NOT transferrable and is only applicable to the original purchaser. This warranty is limited to a one time replacement only. 


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