Warranty – Chilco Leather

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Warranty

Leather is a natural, durable, & flexible material. Each hide is unique with individual characteristics which may be visible on our products...

These features may include small leather scars, creases, or variations in color and texture, which are not manufacturing defects. Manufacturing defects include rivets, locks, other hardware and stitching that are part of our products. Our warranty covers these, and only these manufacturing defects for a period of 6 months from the date of purchase.

Repairs made for manufacturing defects are subject to the availability of necessary parts and materials. We will make every effort to match the original color and style of your product, however, we cannot guarantee that repaired items will be an exact match of the original look. If you are making a warranty claim and the product has been discontinued or we are unable to repair to match your original purchased item, we reserve to right to offer a replacement item of equal value. No refunds are provided on warranty claims after our standard 30 day money back guarantee.

Our products are handmade in a small leather shop in Hong Kong (view our FAQ for more information on our products). As are many famous luxury brands e.g. Apple, DC, Nike, and numerous well known fashion brands. We work closely with our supplier to ensure our leather goods are made to the high standards we set and expect in our finished products.

We have our products shipped directly from this factory to keep our costs as low as possible. We carefully selected the best leather and hardware for our products. We are sure that you will like the quality of our bags, but as with all businesses, things sometimes slip through and this warranty is your assurance that we will take care of any defects as outlined herein.

Your satisfaction is important to us and we strive to ensure every single customer is happy with their purchase!